Hook Cookies Policy

At Hook Casino, we use cookies and similar tracking technologies to make our website function properly, remember your preferences, and improve your overall experience with us. This Cookies Policy explains what cookies are, how we use them across hook.casino, and what choices you have regarding their use. By continuing to browse or use our services, you agree to our use of cookies as described below.

What Are Cookies

Cookies are small text files that are stored on your device when you visit a website. They allow us to recognize your browser, remember your login details, and understand how you interact with our platform. Here at Hook, we rely on cookies to keep our storefront running smoothly across its five language versions — Deutsch, English, Français, Svenska and Nederlands — and to display pricing correctly in euro for every visitor.

Session and Persistent Cookies

We use two main categories of cookies. Session cookies are temporary and are deleted once you close your browser; we use them to keep you logged in securely while you play. Persistent cookies remain on your device for a set period and allow our Hook Casino platform to remember your settings, such as your chosen language or display preferences, the next time you visit.

Why We Use Cookies

Our Hook Casino platform uses cookies for several essential purposes. We rely on them to operate core website functions, personalize your experience, analyze traffic, and support our marketing efforts. Without cookies, certain features of our website — including secure login, two-factor authentication, and bonus tracking — would not function correctly.

• We use strictly necessary cookies to run our website, process your registration, and maintain account security.
• We use functional cookies to remember your language preference among our five supported languages and your currency display settings.
• We use performance and analytics cookies to understand how visitors use Hook Casino, including which games and pages are most popular.
• We use marketing cookies to measure the effectiveness of our promotional campaigns, including our welcome bonus and VIP offers.
• We use security cookies to detect suspicious activity, fraudulent behavior, and unauthorized use of VPNs or proxies, which are not permitted on our platform.

Strictly Necessary Cookies

These cookies are essential for our website to work. We at Hook Casino cannot disable these cookies, as they are required for core functions such as maintaining your login session, enabling secure payment processing, and verifying that you are not accessing our services from a restricted jurisdiction such as the United States, the United Kingdom, or France.

Performance and Analytics Cookies

We use analytics cookies to collect information about how visitors use our website, including which pages are visited most often and how long users spend browsing our slots, live games, and sportsbook sections. This data helps us at Hook improve our game selection and overall site performance. All information collected through these cookies is aggregated and does not personally identify you.

Functional Cookies

Our Hook platform uses functional cookies to remember choices you make, such as your preferred language, currency display, or settings within our Level Up gamification section. These cookies make your return visits more convenient and tailored to your preferences.

Advertising and Marketing Cookies

We and our marketing partners use cookies to deliver advertising that is relevant to you, including promotions related to our welcome bonus, Daily Offers, and VIP packages. These cookies also help us measure how effective our campaigns are and avoid showing you repetitive advertisements. Hook Casino does not use these cookies to sell your personal data to unrelated third parties.

Third-Party Cookies

Some cookies on our website are placed by third parties, such as payment providers, analytics services, and our live game provider, Evolution. These third parties may use cookies to collect information about your interactions with their services on our platform. We do not control the cookies placed by these third parties, and we recommend reviewing their respective privacy and cookie policies for further detail.

How We Use Cookies for Security and Compliance

Hook Casino operates under a license from Anjouan, and we take our compliance obligations seriously. We use certain cookies and tracking technologies to verify your location and confirm that you are not attempting to access our services through a VPN or proxy, which is strictly prohibited under our terms. Cookies also help us apply the correct restrictions for residents of the United States, the United Kingdom, France, and all FATF blacklisted nations, who are not permitted to register or use our website.

Managing Your Cookie Preferences

You have control over how cookies are used when you visit Hook Casino. Most web browsers allow you to manage cookie settings through their preferences menu, including the ability to block or delete cookies entirely. Please note that disabling certain cookies may affect the functionality of our website, including your ability to log in, complete deposits, or access your account securely.

• You can adjust your browser settings to refuse all or some cookies.
• You can delete cookies that have already been stored on your device at any time.
• You can use private or incognito browsing modes to limit cookie storage during your session.
• You should be aware that blocking essential cookies may prevent you from using core features of our platform, including live chat support and secure payment processing.

Cookies and Mobile Use

Hook Casino is available through desktop web and mobile web browsers. Cookies function in a similar way across both versions, allowing us to maintain consistent performance whether you access our website from a computer or a mobile device. We do not currently offer a dedicated downloadable app, so all cookie-based functionality applies to our mobile web experience as well.

Changes to This Cookies Policy

We may update this Cookies Policy from time to time to reflect changes in technology, legislation, or our business practices. Any updates will be posted on this page, and we encourage you to review this policy periodically. Your continued use of Hook Casino after any changes are published constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about how we use cookies or wish to exercise your preferences regarding tracking technologies, please contact our support team at [email protected]. Our customer support is available 24/7 via live chat and e-mail, and all official communication must be conducted in English.